Solutions | Help Desk Portal

Banking

How can I fund my account?

Conversion rate when depositing or withdrawing

There was en error when processing my deposit. What should I do?

I sent funds via wire transfer, but I forgot to specify my Trading Account Number or specified it incorrectly. What should I do now?

I have funded my account through wire transfer, but the funds have not been credited to my trading account yet, What should I do?

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Withdrawals (9)

How do I withdraw funds from my trading account?

How long does it take to process my withdrawal request?

Can I withdraw funds to my companion's / friend's account?

My withdrawal request is constantly being rejected. Why is this happening?

Can I withdraw funds if I have open positions?

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Providing Identification Documents (1)

You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?

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Verification

Libertex Profile Verification (11)

I need to verify my source of funds

How do I verify my Libertex profile?

How long does it take to process a personal information change request?

How do I reset the password for my account?

Are you regulated?

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Trading Conditions

Libertex for Beginners (12)

Information about Statuses

How do I open a live trading account?

What is the minimum deposit at Libertex?

How do I close my Libertex account/profile?

What Is Margin and Available Margin?

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Trading platforms and terminals

Libertex Trading Platform (17)

What does the trading process look like and what is the Multiplier Feature?

How does expiration work?

How do I lock my profit or set my loss limit?

What is Stop Out?

Which execution type do you use when executing my orders?

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Trading Transactions

Complaints on Libertex Transactions (11)

The new mandatory 50% margin stop loss (new ESMA requirement)

Why was my trade not opened?

Why are your CFD quotes different from other sources?

How can I contact you if I cannot execute a trade on my own?

Why do different brokers show different quotes?

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