Search the Knowledge Base

Banking Banking

Deposits (5)
How can I fund my account?
Conversion rate when depositing or withdrawing
There was en error when processing my deposit. What should I do?
I sent funds via wire transfer, but I forgot to specify my Trading Account Number or specified it incorrectly. What should I do now?
I have funded my account through wire transfer, but the funds have not been credited to my trading account yet, What should I do?
See all articles
Withdrawals (9)
How do I withdraw funds from my trading account?
How long does it take to process my withdrawal request?
Can I withdraw funds to my companion's / friend's account?
My withdrawal request is constantly being rejected. Why is this happening?
Can I withdraw funds if I have open positions?
See all articles
Providing Identification Documents (1)
You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?
See all articles

Verification Verification

Libertex Profile Verification (11)
I need to verify my source of funds
How do I verify my Libertex profile?
How long does it take to process a personal information change request?
How do I reset the password for my account?
Are you regulated?
See all articles

Conditions Trading Conditions

Libertex for Beginners (15)
What does it mean if one of my trades is in Close Only mode?
CFDs on Options Specification
New Cash instruments
Information about Statuses
How do I open a live trading account?
See all articles

Terminals Trading platforms and terminals

Libertex Trading Platform (18)
Smart Choice
What does the trading process look like and what is the Multiplier Feature?
How does expiration work?
How do I lock my profit or set my loss limit?
What is Stop Out?
See all articles
MT4 (1)
Changes to the spread and commission for the minimum trade volume in MetaTrader 4
See all articles

Operations Trading Transactions

Complaints on Libertex Transactions (12)
What is Split?
The new mandatory 50% stop loss (new ESMA requirement)
Why was my trade not opened?
Why are your CFD quotes different from other sources?
How can I contact you if I cannot execute a trade on my own?
See all articles
Complaints on MT4 transactions (3)
What is a Stop-Out for MT4 Market and MT4 Market Pro accounts?
What is Split?
Expiration on MT4 accounts
See all articles