To withdraw your funds:

The processing time for withdrawal requests may vary according to your selected payment method.

Please keep in mind that, as per our company policy, we are not allowed to process withdrawals to third party bank accounts.

There may be multiple reasons for your withdrawal request being rejected:  

Yes, you can withdraw funds if you have open positions.

SWIFT - это международный банковский стандарт, который позволяет банкам идентифицировать друг друга.

IBAN stands for International Bank Account Number.