There may be multiple reasons for your withdrawal request being rejected:
- Your account balance is insufficient to process your request; please make sure you have enough funds available on your account not acting as margin in your current transactions.
- Our Finance department has requested additional documentation, but you have yet to submit them.
- The target bank account you want to withdraw your funds to does not have your name on it or does not belong to you; as per our company policy, we are not allowed to withdraw funds to third party accounts, so we kindly ask you to provide the details of an account you are a holder of when filling out your withdrawal requests.
- The account details you have provided are wrong and contain errors or typos; please make sure your details are correct by logging into the trading platform.
To establish why your withdrawal request is being rejected, please contact us at [email protected] or via live chat during our office hours.