I sent funds via wire transfer, but they have not been credited to my trading account yet. What should I do?
Please note that bank wire transfers take from 2 to 5 business days to process.
If you have funded your account via wire transfer using Libertex account details and the funds have not appeared on your account, please follow these steps:
- Check the details you used for the wire transfer. The details should appear exactly as they are shown on the Libertex trading platform.
- If there are any errors in the details, e.g., you did not specify Libertex as the beneficiary in the payment reference or failed to provide the correct beneficiary name, you should contact your bank immediately to provide the correct details. Once your bank has received the correct details, they will be forwarded to the beneficiary bank in an email or regular post letter. After the beneficiary bank has received this email or letter, it will be forwarded to the beneficiary, and the funds will be credited to Libertex's account and then to your trading account.
- If you double-checked the details and made sure they were correct, please send an email to [email protected], attaching the wire transfer receipt scanned copy. Once we receive the receipt copy, we will contact the bank to clarify whether the payment has been classified as unidentified. This could happen when you provide the correct details, but the bank fails to do the same. Once the bank confirms the payment is unidentified, we will forward this confirmation to you. As soon as you get this confirmation, you should contact your bank immediately to provide the correct details. Once your bank has received the correct details, they will be forwarded to the beneficiary bank in an email or regular post letter. After the beneficiary bank has received this email or letter, the funds will be credited to Libertex's account and then to your trading account.
- If you have provided all the details correctly but failed to provide your trading account number in the Payment Reference, your funds will have been credited to Libertex but cannot be credited to your trading account, as we classify such payments as unidentified. If this is the case, please contact us at [email protected] with a scanned copy of your wire transfer receipt and the Libertex account number to which you want the funds to be credited.
Please note that bank wire transfers take from 2 to 5 business days to process.
If you have funded your account via wire transfer using Libertex account details and the funds have not appeared on your account, please follow these steps:
- Check the details you used for the wire transfer. The details should appear exactly as they are shown on the Libertex trading platform.
- If there are any errors in the details, e.g., you did not specify Libertex as the beneficiary in the payment reference or failed to provide the correct beneficiary name, you should contact your bank immediately to provide the correct details. Once your bank has received the correct details, they will be forwarded to the beneficiary bank in an email or regular post letter. After the beneficiary bank has received this email or letter, it will be forwarded to the beneficiary, and the funds will be credited to Libertex's account and then to your trading account.
- If you double-checked the details and made sure they were correct, please send an email to [email protected], attaching the wire transfer receipt scanned copy. Once we receive the receipt copy, we will contact the bank to clarify whether the payment has been classified as unidentified. This could happen when you provide the correct details, but the bank fails to do the same. Once the bank confirms the payment is unidentified, we will forward this confirmation to you. As soon as you get this confirmation, you should contact your bank immediately to provide the correct details. Once your bank has received the correct details, they will be forwarded to the beneficiary bank in an email or regular post letter. After the beneficiary bank has received this email or letter, the funds will be credited to Libertex's account and then to your trading account.
- If you have provided all the details correctly but failed to provide your trading account number in the Payment Reference, your funds will have been credited to Libertex but cannot be credited to your trading account, as we classify such payments as unidentified. If this is the case, please contact us at [email protected] with a scanned copy of your wire transfer receipt and the Libertex account number to which you want the funds to be credited.