Complaints on Libertex Transactions

Stop Loss "by price" Update notice of the 21st of January
Dear customer, Please note that the option of placing a pending stop loss order by price is temporarily unavailable because of running updates to the tr...
The new mandatory 50% margin stop loss (new ESMA requirement)
Please note that, in accordance with the recent ESMA requirements (https://www.esma.europa.eu/sites/default/files/library/esma35-36-1262_technical_qas_produ...
Why was my trade not opened?
When you trade via Libertex, the amount you invested in your transactions is reserved as margin. In case you configure a pending order, and by the time ...
Why are your CFD quotes different from other sources?
Here are a few possible reasons:  - The contract in question has expired. There are multiple contracts trading in the exchange, and we allow you to tra...
How can I contact you if I cannot execute a trade on my own?
If you cannot make a transaction on your own, please contact our Dealing Team. Our Dealing Team office hours are the same as those of our Support Team, ...
Why do different brokers show different quotes?
First of all, Forex is a no dealing desk market with all transactions running 'over the counter', and it comprises a huge number of participants. ...
The market is moving my way, but my transaction is still out of the money. How can that be?
In Libertex, we add fees, commissions, and rollover to the current P/L. This means, when you have just opened a trade, any fees etc will be reflected immedi...
A CFD trade has expired, how could this happen?
We offer our clients to trade CFD's, not the futures contracts that are traded in exchanges. Any exchanges has quotes on multiple contracts at the ...
How do I calculate my transaction's profit or loss?
To calculate your profit or loss for a Long trade, please use the following formula: PL = S * M * ( Ec / E0 – 1 ) – C , where: PL is your profit or ...
My transaction has been closed automatically, though I did not authorize it. How come this could happen?
To calculate your profit or loss for a Long trade, please use the following formula: PL = S * M * ( Ec / E0 – 1 ) – C , where: PL is your profit or ...