How do I file a financial complaint?
If you are dissatisfied with our services, or if you have a query regarding your account or activity with us, you may contact the Customer Support Department via live chat, email or telephone. Our Customer Support department will determine if your query can be resolved immediately or if it will require further investigation.
If your query cannot be resolved immediately, please send via email the following:
- transaction ID(s)
- amount of loss
- detailed issue description
- date and time
Please attach a screenshot or a video confirming the issue, if this is possible.
We remain committed to resolving it in a prompt manner (usually within 5 business days). If you are not satisfied with the response to the query or grievance you received, then you may raise this further with the Compliance Department following the process indicated in the 'Official Complaints' section.
For further information, please click here.
If you are dissatisfied with our services, or if you have a query regarding your account or activity with us, you may contact the Customer Support Department via live chat, email or telephone. Our Customer Support department will determine if your query can be resolved immediately or if it will require further investigation.
If your query cannot be resolved immediately, please send via email the following:
- transaction ID(s)
- amount of loss
- detailed issue description
- date and time
Please attach a screenshot or a video confirming the issue, if this is possible.
We remain committed to resolving it in a prompt manner (usually within 5 business days). If you are not satisfied with the response to the query or grievance you received, then you may raise this further with the Compliance Department following the process indicated in the 'Official Complaints' section.
For further information, please click here.